Privacy Policy

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your full name, email address, username, password (stored in encrypted form), company name (if applicable), job title, and phone number (optional).
• Contact Details: We collect email addresses, phone numbers, and mailing addresses when you provide them for account setup, billing, or communication purposes.
• Payment Information: While we do not directly store complete credit card numbers, we collect payment-related metadata including billing addresses, transaction IDs, payment method types, and invoice history through our third-party payment processors.
• Profile Information: You may optionally provide additional information such as profile pictures, bio descriptions, preferences, and custom settings to personalize your experience.

2.2 Information Collected Automatically

• Usage Data: We automatically collect information about how you interact with our Services, including features accessed, pages viewed, time spent on different sections, click patterns, search queries, and frequency of use.
• Technical Information: We collect device information (device type, operating system, browser type and version), IP addresses, unique device identifiers, network connection type, and referring/exit pages.
• Log Data: Our servers automatically record log files that include your IP address, browser type, access times, pages viewed, and any errors encountered during your session.
• Location Data: We may collect approximate location information based on your IP address to provide localized services and comply with regional requirements.

2.3 Content and Files

• Uploaded Content: Any documents, images, videos, text, or other materials you upload to use with our Services are collected and temporarily processed. This includes files uploaded for AI processing, analysis, or transformation.
• Generated Content: We may retain outputs, results, and content generated through our AI-powered features for quality assurance and service improvement purposes.

2.4 Communications

We collect the content of communications when you contact our support team, provide feedback, participate in surveys, or engage with our customer service channels.

2.5 Sensitive Information

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health information, biometric data, or genetic data) unless explicitly required for specific service features you choose to use and with your express consent.

3.1 Service Delivery and Operations

• Provide Core Services: To create and manage your account, authenticate your identity, process your requests, and deliver the features and functionality you expect from our Services
• Process Transactions: To process payments, send receipts, and manage billing information
• Communication: To send service-related notifications, respond to inquiries, provide customer support, and send important updates about your account or our Services

3.2 Service Improvement and Development

• Analytics and Insights: To analyze usage patterns, understand user behavior, identify trends, and generate aggregated statistics that help us improve our Services
• Product Development: To develop new features, test functionality, conduct research, and enhance user experience based on usage data
• Personalization: To customize your experience, recommend relevant features, and tailor content to your preferences

3.3 Security and Compliance

• Security Measures: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activities
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
• Policy Enforcement: To enforce our Terms of Service and other applicable agreements and policies

3.4 Marketing and Communication (With Your Consent)

• To send promotional materials, newsletters, and information about new features or services (you can opt out at any time)
• To conduct surveys and request feedback about our Services

4.1 AI Content Processing

Processing Purpose: Uploaded content may be processed by our internal AI systems or trusted third-party AI service providers (such as large language model providers, image processing services, or other machine learning platforms) solely for the purpose of generating the outputs, analyses, or transformations you request.

Data Handling by AI Providers: When we use third-party AI services, your content may be transmitted to these providers for processing. We select providers that maintain strong security practices and enter into contractual agreements that require them to:

• Use your data only for providing the requested services
• Implement appropriate security measures
• Not use your data to train their models (where applicable and possible)
• Delete or return data after processing is complete

Transparency: We will disclose which third-party AI services are used within our platform, either in our documentation or upon request.

4.2 Other Third-Party Service Providers

We work with carefully selected third-party service providers for:

• Cloud Infrastructure: Hosting and data storage (e.g., cloud computing platforms)
• Payment Processing: Secure payment transactions
• Analytics Tools: Understanding usage patterns and improving services
• Customer Support: Providing help desk and communication tools
• Email Services: Delivering transactional and marketing emails

All third-party providers are required to maintain reasonable contractual safeguards to protect your data, limit their use of your information to the purposes we specify, and comply with applicable data protection laws.

5.1 Storage Locations

Your data is stored on secure servers located in multiple geographic regions. We employ industry-standard cloud infrastructure providers that maintain SOC 2, ISO 27001, or equivalent security certifications.

5.2 Retention Periods

• Active Account Data: We retain account information and associated data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations or resolve disputes.
• Uploaded Content: Content uploaded for AI processing is typically retained only for the duration necessary to complete the processing and deliver results. Temporary files may be automatically deleted within 24-72 hours unless you choose to save them permanently.
• Usage and Log Data: Usage data and logs are typically retained for 12-24 months for analytics and security purposes.
• Legal Requirements: Certain data may be retained for longer periods to comply with legal, accounting, or regulatory requirements (e.g., tax records, transaction history).

5.3 Data Deletion

When you delete your account or request data deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law or necessary to resolve disputes, enforce agreements, or protect our legal rights.

6.1 Security Measures

Twiink implements comprehensive administrative, technical, and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

6.2 Security Limitations

While we implement robust security measures, no system can be guaranteed to be 100% secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures or misuse your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6.3 Reporting Security Issues

If you discover a security vulnerability or have concerns about our security practices, please contact us immediately at security@twiink.com so we can investigate and address the issue promptly.

7.8 Regional Rights

Depending on your location, you may have additional rights under local data protection laws, such as GDPR (European Economic Area), CCPA (California), or other regional privacy regulations.

Our Services use cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance functionality, remember your preferences, understand usage patterns, and improve user experience.

8.2 Types of Cookies

• Essential Cookies: Necessary for core functionality, authentication, and security. These cannot be disabled without affecting service operation.
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience.
• Analytics Cookies: Help us understand how users interact with our Services, identify areas for improvement, and measure the effectiveness of features.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with your consent where required).

8.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling essential cookies may limit your ability to use certain features of our Services. You can also manage tracking preferences through your account settings where available.

8.4 Third-Party Tracking

Some third-party services we use (such as analytics providers) may place their own cookies on your device. We do not control these third-party cookies. Please review the privacy policies of these providers for information about their data practices.